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      your schedule
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    • Easy-to-use learning platform guides you through the course

  • We've helped educators at more than 15,000 schools

    • "This is how I'm going to get my continuing education credits from now on."

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    • "This course lives up to its promise. It is real and easy to implement. It's made a big difference in my teaching!"

      - Frank Martin, Principal, The Stevens School

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    • "I took this course with some reservation, but it proved to be very helpful. Some of the simple things that I learned made a huge impact on the amount of energy my students put into learning"


      "It was easy to do. I got to work at my own pace, explore all the websites and absorb the materials As a 28 year veteran I do believe you can teach old dogs new tricks."

      - Joseph Fusco, Physics Teacher Lodi High School, NJ

Module 1011

Handling Difficult Parent Conversations: Defusing Anger and Building Trust

Apply this towards your professional development requirements

Tuition: $225 complete

Contact us for our quantity discount policy at questions@americancenterforeducators.org

What You'll Learn

Difficult parent conversations are one of the most challenging and intimidating tasks educators must deal with every day. Defusing an angry, mistrustful or even deceptive parent isn't easy, and avoiding the triggers that can make the situation worse is crucial. Converting a parent adversary into a working partner is possible, but it requires essential skills to turn the situation around and build a positive parent/teacher relationship. This module will show you:

  • How to deliver bad news about grades, behavior and more
  • What triggers conflict with parents and how to stop it before it starts
  • Tactics that help control and defuse tense situations
  • Specific words and phrases you should and shouldn't use
  • How to prepare your faculty & staff for an increase in parent involvement

Highlights

Keys to Defuse Difficult Parent Situations

  • Avoiding the "triggers" that only make a bad situation worse
  • Which techniques improve communication with parents?
  • Dealing with the other "F" word: "You're treating my child unfairly!"
  • How does your body language influence the way parents react to your message?

Build Positive Relationships with Even the Most Difficult Parents

  • What specific words & phrases develop more productive relationships with parents and students?
  • What are the best ways to build credibility in parents' eyes?
  • How do you apologize for the situation without apologizing for what you've done?
  • What should educators do when the parent is right?

Increase Parental Involvement

  • The best ways to inform parents when something goes wrong (or right)
  • Proven techniques for promoting positive parental involvement at home
  • How do you foster a warm and welcoming environment in your school?
  • Getting parents more focused on their children and less focused on running the school

The Virtual Teachers Lounge™

Check in with your peers and get answers to your questions – any time, 24/7. Taking this course will give you exclusive access to the thoughts, insights and experience of other educators and K-12 experts discussing your topics and giving you solutions and ideas for whatever is on your mind. In the Teachers' lounge, you can:

  • Learn new, working strategies and solutions from other educators – live!
  • Get answers to your toughest questions from top K-12 experts
  • Discuss course topics with your peers and benefit from their experiences
  • Share your success stories and best practices to benefit other teachers and administrators
  • Get new perspectives, fresh ideas and guidance – whenever you need it.
  • You can log whenever is most convenient for you, 24/7

All you have to do is sign up for this course, and you're in!

Connect with, hear from and get help from you peers.


Materials & Assessment

Lectures Your lectures, delivered by one of the nation's leading, recognized experts on this topic, are presented in multiple parts to make listening and tracking your progress easier. You can listen to each as often as you like by playing it on your computer, downloading it to your iPod or other MP3 player, even burning it to CD. Listen wherever it is most convenient for you: at home, in your car; at the park; and whenever you like: before or after work, at night or on weekends. Many educators can complete a module in only a week.
Text Resources Virtual text resources are downloadable and expand on the material covered in your lectures. They may include articles, web links to related materials and web sites, definitions of important terms and concepts, and a bibliography. All materials can be viewed on your computer or downloaded and printed.
Assessment To receive your Certificate of Completion or Certificate of Attendance and earn Professional Development/Continuing Education units/credits/hours, you will need to complete all assessments and submit all final projects.
Virtual Teachers Lounge To gain Professional Development credits or hours for any of these three modules, you must participate in the Virtual teachers Lounge discussion for that module. If you are not seeking credits or hours, participation in the Lounge is not mandatory, but you are still welcome to connect with and share your thoughts, questions, insights and experience with your peers at any time.
Register Now

Handling Difficult Parent Conversations: Defusing Anger and Building Trust

Tuition: $225
Contact us for our quantity discount policy at questions@americancenterforeducators.org